Last Updated: November 5, 2026

Welcome to Fariha Computer & Graphics Center. These Terms & Conditions govern your access to and use of our website, products, and services.

By visiting our website, submitting an enquiry, placing an order, or using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

1. About Our Business

Fariha Computer & Graphics Center is an IT solutions and technology service provider based in Feni, Bangladesh.

Our products and services include:

B2B laptop importing and wholesale supply.
New, used, and refurbished laptop sales.
Computer hardware and accessories.
Custom POS, ERP, and business management software.
Website design and development.
SEO, digital marketing, and website optimization.
CCTV installation and technical support.
Other IT-related products and services.

Website: https://farihacomputer.com

Email: info@farihacomputer.com

Phone / WhatsApp: +8801674141952

2. Website Usage

By using our website, you agree that:

You will provide accurate and complete information when submitting forms or placing orders.
You will not use our website for illegal, fraudulent, or unauthorized activities.
You will not attempt to damage, disrupt, or gain unauthorized access to our website or systems.
You will not upload malicious software, viruses, or harmful content.
You will respect our intellectual property and website content.

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Products and Laptop Sales

We supply laptops and computer equipment to individual customers, businesses, resellers, and corporate buyers.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However:

Product images may differ slightly from actual products.
Specifications and configurations may vary depending on stock and supplier availability.
Prices may change without prior notice.
Product availability is subject to confirmation.
Any special requirements should be confirmed before placing an order.

Used and Refurbished Laptops

For used and refurbished laptops:

Cosmetic condition may vary depending on the selected grade.
Battery health and performance may vary by device.
Accessories and included components will be confirmed at the time of quotation or sale.
Any known defects or condition-related limitations should be disclosed before purchase.
Warranty coverage, if applicable, will be communicated separately.

Customers are encouraged to verify product specifications, condition, and warranty details before confirming their purchases.

4. B2B and Wholesale Orders

We provide bulk laptop supply and B2B purchasing opportunities for:

IT companies.
Corporate offices.
Educational institutions.
Retailers and resellers.
Government and private organizations.
Other eligible business buyers.

For bulk and wholesale orders:

Minimum order quantities may apply.
Pricing may depend on quantity, specifications, and availability.
Delivery schedules must be confirmed before order acceptance.
Advance payments or deposits may be required.
Custom sourcing requirements may have separate terms.

A quotation does not constitute a confirmed order until accepted by both parties.

5. Pricing and Payments

All product and service prices are communicated through our website, quotations, or direct communication with customers.

We reserve the right to update prices when necessary.

Payment terms may vary depending on the product, project, or service agreement.

Customers must:

Pay the agreed amount within the specified timeframe.
Follow the payment instructions provided by our team.
Provide accurate payment information where required.
Pay any agreed delivery, installation, or additional service charges.

Orders and projects may be delayed or suspended if agreed payments are not received.

6. Orders, Cancellations and Refunds

Orders are subject to availability and confirmation.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has been processed, dispatched, customized, or sourced specifically for the customer.

Refunds

Refund eligibility depends on the product, service, payment status, and applicable consumer protection laws.

Refund requests must be submitted with relevant order or payment details.
Approved refunds will be processed using an agreed payment method.
Custom-sourced or customized products may have separate cancellation and refund conditions.
Refunds for software development and other digital services will depend on the agreed project scope and completed work.

Nothing in these terms limits any mandatory refund or consumer rights provided under applicable law.

7. Delivery and Shipping

Delivery arrangements depend on the product, delivery location, stock availability, and agreed shipping method.

We aim to deliver products within the estimated timeframe communicated to customers.

However, delays may occur due to:

Courier or logistics issues.
Supplier delays.
Customs or import procedures.
Transportation disruptions.
Unforeseen circumstances beyond our reasonable control.

Customers are responsible for providing correct delivery information.

Any applicable delivery charges, taxes, or additional fees will be communicated before order confirmation.

8. 7-Day Return Policy

Fariha Computer & Graphics Center offers a 7-day return policy for eligible products, subject to valid and reasonable grounds.

Customers may request a return within 7 calendar days from the date of delivery if they have a genuine reason, such as:

The product received is defective or not functioning properly.
The delivered product does not match the confirmed order specifications.
The wrong product or configuration was delivered.
The product has an undisclosed issue that significantly affects its functionality.
Another valid product-related issue is verified by our team.

Return Conditions

To qualify for a return:

The return request must be submitted within 7 calendar days of delivery.
Customers must provide a valid reason and supporting evidence where necessary.
The product must be available for inspection by our team.
Original accessories, packaging, and included components should be returned where reasonably available.
The product must not have been damaged through customer misuse, negligence, or unauthorized modification.

Important Notes

Returns are not automatically accepted for change of mind or personal preference.
Every return request is subject to inspection and approval.
Approved returns may result in a replacement, repair, or refund depending on the issue and applicable consumer protection laws.
Any mandatory consumer rights under applicable law remain unaffected.

To request a return, contact us at info@farihacomputer.com or WhatsApp +8801674141952 within the 7-day period.

9. Website Development and Software Services

Fariha Computer & Graphics Center provides website development, custom software, POS, ERP, and business management solutions.

For development projects:

Project requirements and scope will be agreed upon before work begins.
Pricing and payment milestones will be communicated through a quotation or agreement.
Delivery timelines depend on project complexity and client cooperation.
Additional features outside the agreed scope may require additional charges.
Clients must provide necessary content, information, credentials, and approvals.
Testing and revision arrangements will be agreed upon for each project.

Ownership, source-code delivery, licensing, hosting, maintenance, and ongoing support will follow the applicable project agreement.

10. SEO and Digital Marketing Services

Our SEO and digital marketing services may include:

Technical SEO.
On-page and off-page optimization.
Keyword research.
Local SEO.
GEO (Generative Engine Optimization).
AEO (Answer Engine Optimization).
Content optimization.
Website performance improvements.

SEO and digital marketing results depend on multiple factors, including competition, search engine algorithms, website condition, and market behavior.

We do not guarantee specific search engine rankings, traffic volumes, leads, or sales unless expressly agreed in a separate written contract.

Third-party advertising costs and marketing budgets are separate from our service fees unless otherwise stated.

11. Warranty and Technical Support

Warranty coverage, where offered, will depend on the product and the applicable supplier or manufacturer terms.

Customers should review warranty conditions before purchasing.

Warranty may not cover damage caused by:

Physical accidents or mishandling.
Liquid damage.
Unauthorized repairs or modifications.
Electrical surges or improper power supply.
Software misuse or unauthorized installations.
Normal wear and tear.

The specific warranty terms provided at the time of purchase will take precedence where applicable.

12. Intellectual Property Rights

Unless otherwise agreed in writing, all website content, branding, graphics, logos, text, designs, and original materials published on our website are the property of Fariha Computer & Graphics Center or their respective rights holders.

You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission.

For custom website and software projects, ownership and usage rights will be governed by the relevant project agreement.

13. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, payment providers, software, or external services.

We do not control these third-party services and are not responsible for their content, availability, security, or policies.

Your use of third-party services is subject to their own terms and conditions.

14. Limitation of Liability

To the extent permitted by applicable law, Fariha Computer & Graphics Center shall not be responsible for indirect or consequential losses arising from:

Temporary website interruptions.
Third-party service failures.
Delays caused by circumstances beyond our reasonable control.
Unauthorized access resulting from circumstances outside our reasonable control.
Losses resulting from inaccurate information supplied by customers.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

15. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy.

We collect and process personal information in accordance with our Privacy Policy and applicable laws.

Please review our Privacy Policy to understand how we handle your information.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of our website and services after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

17. Governing Law and Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising from the use of our website, products, or services should first be addressed through good-faith communication between the parties.

Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of Bangladesh, subject to applicable law.

18. Contact Information

For questions about these Terms & Conditions, product purchases, wholesale enquiries, or our IT services, please contact us.

Fariha Computer & Graphics Center

Address: Noor Tower, Post Office Road, Feni Sadar, Feni, Bangladesh.