Last Updated: November 5, 2026

At Fariha Computer & Graphics Center, customer satisfaction is important to us. We aim to provide quality laptops, computer equipment, software solutions, and IT services.

This Return & Refund Policy explains the conditions under which customers may request product returns, replacements, cancellations, or refunds.

By purchasing our products or services, you agree to the terms outlined below, subject to applicable consumer protection laws.

1. Products Covered by This Policy

This policy applies to products and services offered by Fariha Computer & Graphics Center, including:

New laptops and computers.
Used and refurbished laptops.
Computer accessories and hardware.
Bulk and wholesale laptop orders.
Imported IT equipment.
Custom software and business management systems.
Website development and digital services.

Different return and refund conditions may apply depending on the product or service purchased.

2. Return Eligibility

Customers may request a return or replacement if:

The product received is significantly different from the confirmed order.
The wrong product or specification has been delivered.
The product arrives damaged due to transportation.
The product has a verified manufacturing or functional defect covered by the applicable warranty or return agreement.
The product is missing essential components that were included in the confirmed order.

All return requests are subject to verification and approval.

3. Return Conditions for New Laptops

For new laptops and computer products:

Products should be returned with their original packaging, accessories, and included documentation where reasonably available.
The product must not have been physically damaged or improperly used by the customer.
Any reported defect will be inspected before a replacement or refund is approved.
Products damaged through misuse, unauthorized modification, or accidental damage may not qualify for a return under this policy.

Manufacturer warranty terms may apply separately.

4. Return Conditions for Used and Refurbished Laptops

We supply used and refurbished laptops to individuals, businesses, and resellers.

Because these products are pre-owned, customers should carefully review their condition before confirming an order.

The following conditions apply:

Cosmetic marks, scratches, and signs of previous use may be present.
Battery health and performance may vary depending on the device.
Product grades and specifications will be communicated before order confirmation.
Accessories and included components will be confirmed at the time of sale.
Any disclosed cosmetic or condition-related issues will not independently qualify as undisclosed defects.

If a laptop has a verified functional defect that falls within the agreed return period or warranty coverage, customers may contact us for inspection and an appropriate resolution.

5. B2B and Wholesale Orders

For bulk laptop orders and corporate purchases, separate return and replacement conditions may apply.

Customers should inspect the shipment upon delivery where possible.
Any quantity mismatch or visible shipping damage should be reported promptly.
Product specifications and configurations must be verified against the approved quotation.
Bulk returns may require additional inspection and verification.
Custom-sourced products may have specific cancellation and return conditions communicated before purchase.

Any special B2B return arrangements will be documented in the relevant quotation, invoice, or written agreement.

6. Non-Returnable Products and Services

The following may not qualify for a standard change-of-mind return:

Custom-configured or specially sourced laptops.
Products ordered specifically according to customer requirements.
Customized software and development projects.
Digital services and completed website development work.
Software licenses or digital products once activated or delivered, where permitted by law.
Products damaged after delivery due to customer misuse or negligence.

These exclusions do not affect any mandatory rights customers may have under applicable law, including rights relating to defective or incorrectly supplied products.

7. Damaged or Incorrect Deliveries

If you receive a damaged, incomplete, or incorrect product:

Contact us as soon as reasonably possible after delivery.
Provide your order number or invoice details.
Share clear photographs or videos showing the issue.
Keep the original packaging and accessories until the issue is resolved.
Allow our team to inspect and verify the reported problem.

After verification, we may offer an appropriate solution, including repair, replacement, or refund, depending on the circumstances and applicable law.

8. Refund Policy

Refunds may be considered in the following circumstances:

An approved return request.
A confirmed incorrect product delivery.
A verified defect where a refund is an appropriate remedy.
An order cancellation accepted by our team.
A product that cannot be supplied as confirmed.

Approved refunds will generally be issued through the original payment method where possible, or another mutually agreed method.

The refund processing time may depend on the payment provider, bank, or financial institution.

Any legally required refund timeframe will take priority over this general processing guidance.

9. Order Cancellation

Customers who wish to cancel an order should contact us immediately.

Cancellation requests will be reviewed based on the order status.

Orders not yet processed may be eligible for cancellation.
Orders already dispatched may require a return process.
Custom-sourced or specially configured products may have separate cancellation conditions.
Deposits or advance payments will be handled according to the agreed order terms and applicable laws.

We will communicate any applicable deductions or charges before processing an eligible cancellation.

10. Refunds for Software and Development Services

For website development, POS, ERP, custom software, SEO, and other digital services:

Project scope and deliverables will be agreed upon before work begins.
Payments may be divided into milestones.
Work already completed may be considered when assessing refund requests.
Additional features outside the agreed scope may require additional payment.
Refund requests for incomplete or undelivered work will be reviewed against the project agreement.

Approved refunds will be handled according to the applicable project agreement and consumer protection requirements.

Warranty claims may require:

Original invoice or proof of purchase.
Product serial number.
Description of the technical issue.
Physical inspection or diagnostic testing.

Warranty coverage generally does not include accidental damage, liquid damage, unauthorized repairs, or damage caused by misuse, except where applicable law provides otherwise.

Please refer to the warranty documentation supplied with your product.

12. Return Shipping and Transportation Costs

Return shipping responsibilities will depend on the reason for the return.

If an incorrect or defective product is verified, we will communicate the appropriate return shipping arrangement.
For approved change-of-mind returns, where available, customers may be responsible for return shipping costs.
For international or bulk shipments, transportation and customs arrangements will be agreed upon separately.

We will confirm any applicable costs before arranging a return.

13. How to Request a Return or Refund

To request a return, replacement, or refund, contact our customer support team.

Please provide:

Full name.
Order or invoice number.
Product or service name.
Purchase date.
Reason for the request.
Supporting photographs or videos, where relevant.

Return & Refund Support

Email: info@farihacomputer.com

Phone / WhatsApp: +8801674141952

Website: https://farihacomputer.com

Our team will review your request and communicate the next steps.

14. Policy Updates

Fariha Computer & Graphics Center reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated revision date.

Customers are encouraged to review this policy before making a purchase.

15. Contact Information

Fariha Computer & Graphics Center

Address: Noor Tower, Post Office Road, Feni Sadar, Feni, Bangladesh.